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“Connecting Point and Big R have been in partnership since 1988. They provide consulting on the best technology equipment to meet our needs. In addition they are the ‘trusted partner” we count on to help us with ongoing support such as patching and our off-site storage of critical business data. We truly value their expertise and support of our IT systems.”

Rocky Francis, Owner Big R

Remote IT Help Desk Support

Support Desk

24x7x365 TECH SUPPORT


Your business can access a team of IT engineers working 24x7 and significantly increase user productivity while lowering IT costs.

From our Northern Colorado based Data Center, Connecting Point’s Remote Help Desk Support speeds time to resolution for office staff and gives mobile workers continuous access to live engineer support.


Benefits of remote Support Desk access include:

 

  • 24x7x365 live tech support for office and mobile workers. Work from a coffee shop, the airport, or your home office and our help desk engineers remotely take over your mouse to resolve problems.
  • Access to a team of engineers to escalate problems to specialists, so as technology changes you’ll always have knowledgeable support.
  • IT staff salary cost reduction. The typical business saves 30-50% over the cost of a single in-house IT support salary.
  • Flat fee allowing for unlimited calls at no additional cost.
  • Ability to work on issues behind the desktop, meaning a user can call or email describing a problem, then work on another application while the help desk engineer resolves the issue. No waiting for tech support, and the ability to continue work while the problem is being solved.
  • Relief for on-site staff from low level problem resolution. This puts an end to time consuming hall jacking, where on-site staff is interrupted every time a password is forgotten or something won’t print.
  • No insurance, benefits, vacation, or sick day considerations for IT staff.
  • The always on network challenge is aligned with always on tech support. No waiting for the arrival of an outside contractor, and no days with zero tech support because of absenteeism.

The increased level of support combined with decreased IT costs that Connecting Point’s Remote Help Desk Support deliver make this an attractive solution for any organization where processes rely on computer users.

Discover the advantages and cost savings for yourself with a free analysis and proposal for your Colorado or Denver based business.
 

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