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IT Managed Services White Paper

“On April 14th, the day before tax season ended, our servers started re-booting themselves. We called Connecting Point and they were onsite within thirty minutes. The problem was fixed promptly and we were able to finish up our processing. During tax season and throughout the year, Connecting Point is part of the team here at Anderson Whitney PC.”

Vicky Sears, CPA

Anderson and Whitney

IT Managed Services, Computer Network Support and Solutions

Pointcare logo

PointCare Complete is a comprehensive IT Managed Services solution that simplifies network management and computer support while lowering overall costs.  This is a remote based service that provides scheduled maintenance, detailed reports, and focused corrective actions.  Services include:
 

  • Network monitoring - network monitored 24x7-predictive analysis-monitor daily backups
  • Patch Management - secure all PCs and servers in the network 
  • Asset Discovery - complete and up to date inventory of all hardware and software
  • Email Management - rid your inbox of spam and viruses, easy daily management
  • Managed Security - protect your company from the outside world; provides a managed firewall with powerful suite of edge services
  • 24x7x365 remote help desk - unlimited calls to our Help Desk for end user support - remote support to all network devices
  • Escalation Support - when issues cannot be solved at the Help Desk, we provide on-site professional engineering
  • PDA Support - support for Blackberry, iPod and Windows Mobile devices
  • Management Reporting - client receives a suite of reports from every service provided - identify issues
  • Management Review - meet regularly with our professional consultant for analysis and IT roadmap

 

     

Computer and Network Support that Saves Time and Money

If you’ve experienced inconsistent reliability and costs with IT, this support offers predictable, performance-based delivery. Connecting Point is rewarded for uptime based on our ability to keep your computers and network running. Data Center infrastructure allows for robust, 24x7x365 support at part-time prices.


You’re ready for a strategic network assessment when:

  • Productivity is effected by computer users waiting for tech help
  • Technology ROI is uncertain
  • Maintaining in-house IT staff is becoming too costly
  • Changes in technology outpace staff competencies
  • Workers are asking about mobility and telework options
  • IT is failing to support business goals


Managed Services are for you when:

  • You need your network, e-mail, and Internet access running for both office and remote computer users 24/7/365
  • You value network security and require redundant, updated, verified security and back-up solutions
  • You want to increase mobility and virtual collaboration options, and workers would benefit from 24x7 remote help desk support
  • It makes sense to outsource ongoing tasks like spam protection, patching and security updates
  • You want to cut capital expenditures by consolidating infrastructure and streamlining maintenance
  • You want to get back to your core business and not have to think about operating a computer network


Get back to what you do best and leave IT to the technology professionals.  We offer a free analysis and proposal for specific details on how managed services can benefit your Denver or Colorado based organization.
 

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