April 2010

The Benefits of Unified Communications Solutions for Business Collaboration

What is Unified Communications?

Unified Communications (UC) deals with the integration of data network and communication solutions, and creates a network-centric approach business collaboration.

UC creates real-time coordination of disparate systems such as office phones, mobile devices, and email. It delivers the message to the device of choice for the intended recipient.

When UC is fully deployed and integrated, it has collaboration benefits that have a fundamental impact business strategy and costs.

Consolidation

The essence of the network-as-a-platform is consolidated solutions. With IP-based (Internet Protocol) technology, you can consolidate voice, video, and data into a single network. This cuts costs, takes advantage of underused capacity, and lays the foundation for seamless, network-based collaboration.

The Business Value of Computing and Software as a Service

New IT Terminology

If you have looked into new computing and information technology (IT) solutions recently, you have probably come across the term as a service:

Software as a service
Infrastructure as a service
Platform as a service
Computing as a service

Associated with these terms, you may have read about:

Cloud Computing
IT Managed Services
Utility Computing
VoIP
IP-based Computing

A confusing array of terms. However, there is an underlying connection to all of them.

Internet Protocol

As a business owner or manager who must consider the strategic impact of technology on your business, you would do well to familiarize yourself with the concept of Internet Protocol (IP) based solutions.

The Pros and Cons of Remote IT Help Desk Support

With the growth in Internet-based applications and solutions, you may wonder how effective tech support delivered from a remote help desk service would be for your business.

In fact, there are many options available for small to medium size businesses when it comes to remote-based IT support. Depending on the support model you currently use, you may be able to increase responsiveness and lower your costs.

On the other hand, if you’re not careful you can run into inconsistent service that wastes time and fails to resolve critical issues.

IT help desk services offer real-time help from live computer engineers. Remote-in technology allows help desk engineers to access your computer via an Internet connection. They are able to take over your computer and assist as if they where sitting there with you.